We want you to enjoy the object you ordered. If something is not right, email hello@bringbuilt.com before sending anything back so we can review the request and provide return instructions.
30-day return window
You may request a return within 30 calendar days after the order is delivered. To qualify, the item must be unused, undamaged, and returned in its original condition and packaging. Please include your order number or another proof of purchase.
Returns sent without prior authorization may not be accepted. Once a return is approved, it must be shipped to the address provided in our return instructions.
3D-printed characteristics
Bring Built products are made layer by layer in small batches. Fine layer lines, tiny surface variations, and slight differences in color are normal characteristics of the process and are not considered defects unless they materially affect the product's function.
Damaged, defective, or incorrect items
Inspect your order when it arrives. If it is damaged in transit, defective, or different from what you ordered, contact us as soon as possible and preferably within 7 days of delivery. Include the order number and clear photos of the item and packaging. If we confirm the issue, we will arrange a replacement, refund, or other appropriate solution at no additional shipping cost to you.
Items that cannot be returned
- Customized or personalized products
- Gift cards
- Items marked final sale before purchase
- Items damaged after delivery through misuse, heat, or improper care
Return shipping
For a change-of-mind return, the customer is responsible for return shipping and the original shipping charge is not refundable. We recommend using a trackable service. Bring Built covers reasonable return shipping when we confirm that the item arrived damaged, defective, or incorrect.
Refunds
We will inspect the returned item and notify you of the decision. An approved refund is issued to the original payment method, normally within 10 business days after approval. Banks and card issuers may need additional time to post the credit.
If more than 15 business days have passed since we approved your refund, contact hello@bringbuilt.com.
Cancellations
Contact us immediately if you need to cancel or change an order. We will do our best to help, but an order that has entered production or already shipped may need to follow the return process above.